It is all about tracking. I have the option to mark an item as despatched when I have posted it, I do not have an option to mark as delivered. There are also sometimes technical problems that mean the tracking doesn't get automatically updated on different sites. The seller told me she spoke with them and that I can do it. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If they are a good seller, they will contact you soon. I have not had any issues with missing items or showing delivered and them not being there in the past. I know. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. I think it's already been said, but here goes again. Though I'm not sure how/why you can be just putting packages in the post box when the majority of your recent sales have been listed as small package. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I have been getting some items marked as delivered, but only a small number. Hi All :) I purchased a handbag and it's been marked as delvered on Monday but it did not arrive with my Monday parcels. PHEW! The package was out for delivery on Sat Nov 18, but then later that day it showed "Unable to deliver item, problem with address." I don't want my money being held up because someone isn't doing something. If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. Both you and the buyer will get an email notification. Buying and selling off eBay. IN the amz help A-to-z Guarantee: Order Not Received they did not say a word about situation when tracking says delivered, customer says not. But you can't track a second class stamped letter? It's the post office's responsibility. And why is the delivered option even shown if nobody can ever mark them as deliveed?!!! I'm a recently new seller just getting rid of a bunch of my stuff - I've notcied that some buyers are taking absolutely forever to mark things as delivered, despite the fact they should have arrived over a week ago?What happens in these situations? Why? After this, eBay will step in. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. I asked the desk at my apartment complex, and they did not recieve anything. Outdoor bins looked inside. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. they can leave feedback once an item has arrived, for an item to be marked as 'delivered' you need to have added the tracking number to the transaction, then the item will be marked as delivered once the tracking updates. I ordered an item from WA that was marked as posted on the 15th Aug. Tracking info as follows- Received by Australia post Wembley WA Sat 15 Aug 2.28pm Item processed at facility Redbank Qld Yesterday 10.49am Onboard for delivery Bundall Qld Today 6.51am Delivered Southport Qld … if it doesn't arrive the buyer will soon let you know that it hasn't arrived, otherwise, no news is good news. Forum Regular reference: whrl.pl/RefyNY. For ebay it's enough to see that the item was delivered to your zip code (not to your address). AP says that it is extremely difficult to track these types of deliveries but they'll try their best. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. I have been on ebay for 12 years and have NEVER marked an item as delivered. And yes, I agree that there is a MASSIVE difference, which is why I asked why they are NOT marked as delivered even when I have received them sevral days ago! 2) Somebody stole the package from the mailbox or doorstep. Seems accessing the page made the change occur? The item was tracked by Royal Mail, but not signed for. Furthermore, I've got other items now that have been marked as 'Delivered' (and the tracking is up date to say so), but other items which the tracking doesn't say delivered, but have been marked as delivered - meaning someone is manually doing it? 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