Operating the lock excessively reduces battery life. Yes I have allowed the app to use Bluetooth … With the Premis app installed, your iPhone becomes your mobile security command center. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike. Page 12 62812 / 01 The hole in the door frame for the latch bolt is The clutch is disengaged. Make sure you search on "Weiser Premis App IOS 13 issue" and "Kwikset Premis App IOS 13 issue" before you consider buying. What is the warranty on the Weiser Home Connect Door Locks? Lifetime warranty on the finish and mechanicals. Woman's finger touching Premis touchscreen electronic lock. Claim Share Print. The lock will remain in the position it was last in. Security features include Weiser’s SmartKey Security and patented SecureScreen Technology to prevent against both common and advanced break-in methods Remotely monitor lock status, remotely lock or unlock the deadbolt, manage authorized lock users, generate up to 250 user codes and schedule or revoke guest access through the app Check your door alignment. The door handing process was not executed The deadbolt latch and strike are misaligned, during installation. We'll respond to you as quickly as possible. The lock is Homekit ONLY and does NOT work with Android phones. The Premis deadbolt requires a tapered latch bolt for ease of operation. Read honest and unbiased product reviews from our users. Remove the battery pack. One year warranty on the electronics. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. When the batteries die, the codes are stored in non-volatile RAM on the RF card. You can use the Premis app to check the status of your lock. There are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. Remote Access* Rushing off to work again? Remove … That means that every time you want to add a or change an access code (or use the Premis app for anything) you need to do a complete set up all over again. Send a support question about Premis to our support team. Entrance is still available with a key. Why isn’t my Aura Deadbolt locking using the Kwikset App or 1-Touch Locking button? Business Profile. 8:15am Did you lock the door? Send a Question. The lock beeps, the Checkmark and Lock symbols alternate fl ashing, and the door cannot lock. Avoid turning on the touchscreen unnecessarily. Obsidian touchscreen electronic lock in satin nickel. Woman's finger touching a Kevo lock. Using the Weiser App within Bluetooth range, you can lock/unlock the Aura Smart Lock and program up to 250 user access codes that can be scheduled and customized. Weiser Premis Touchscreen Smart Lock Compatible with Apple HomeKit, Electronic Deadbolt Featuring SmartKey, Satin Nickel is currently at all time low on Amazon for 157.80$. For information on how to change your batteries, please see documents and videos on the Aura Support Page. If you're experiencing issues, our Support Center is also available for instant access to frequently asked questions, how-to's, and troubleshooting help. The motor will not work. Weiser Smart Electronic Locks. not drilled deep enough. Make sure you click on the link that lists all the sellers, otherwise it shows up at $199.99. 11 votes, 29 comments. So you can continue on with your life with security and peace of mind. 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